I’ve asked this question before but it’s worth repeating. What laundry company are you using? If you are using an “APP”, more than likely there is a cluster of laundry companies lined up to handle laundry from a central location and history has shown that that particular model does not work.
Check out this partial review that I found on a local social media site:
Long and short of it, from pick up to cleaning, somewhere in the process, [Company] lost my Hugo Boss suit. I reached out to their customer service when it became apparent something was awry, as the suit had not delivered 3 days after the delivery date. I was told they could not locate the item, and they would initiate an inquiry in which they would give themselves 10 days to find the suit.
Can you imagine the nightmare of sending in an expensive item of clothing only to have a company lose it? Who does that? I’ll tell you. Any number of local companies are losing laundry regularly. But the good news is that you need not fall prey. Use a company that is reachable and who does not outsource laundry. UpperCrust Laundry does not outsource laundry. We do work with ONE partner for dry cleaning but not laundry and our partner has never lost a client’s clothing.
In addition, we can be reached. Call us any time at 301-322-7112 and the phone will be answered!