“My wife and I have used Cathy’s company, UpperCrust Maids, for professional house-cleaning services since 2008. Cathy is always accessible when we need to reach her, and her staff is trustworthy and reliable. We are pleased to come home to a clean home after her company’s visit, and we are particularly happy that her company uses eco-friendly products. I highly recommend UpperCrust Maids.” December 16, 2009
“We have used Cathy’s company, UpperCrust Maids, for professional house cleaning services for over a year now. I was initially impressed with Cathy and her professionalism when first meeting with her at our home. Her staff is punctual, knowledgeable and thorough, and we have complete trust when we leave our home in thier hands. I highly recommend UpperCrust Maids.”
Cathy and her team of cleaners arrived right on time and did a very thorough cleaning of my home. They even took everything off of my fridge and wiped it down- something that cleaners in the past have never taken the time to do. The service was nothing but professional from start to finish! Highly recommended.
I‘m really picky about how my house gets cleaned and was skeptical about a cleaning service that didn’t know my house and where to find the dirt. Moises and Nestor have been to our house twice, were incredibly thorough, arrived on time and are easy to have in the house when you are home. The kitchen and bathrooms were especially clean and the entire house was very clean in just a few hours. I highly recommend this service.
Sara in Washington, DC
I got a deal with UpperCrust through LivingSocial. This was my first experience having someone come and clean, but it was a fabulous one. They did an *amazing* job when they worked on my small condo. They cleaned the place with such care and effort, I was blown away, even staying way past their estimated time in order to do a good job. Plus, they saved my stove! I was ready to give up on it, it was in such a state! They were kind, conscientious, and courteous in their work and I couldn’t have been more pleased. I had to leave town a day later and I loved leaving it in such a great state!
My wife had been pressuring me to hire a cleaning surface for my 2 br / 2 bath condo in Logan Circle, DC for a few weeks. Lo and behold, the Groupon offer came through and offered me a cleaning for half of what I was quoted from the 4 or 5 services that I had contacted. I decided to take the chance and bought the groupon and jumped on the phone that morning bright and early (before 8 AM) to try and schedule an appointment because I knew that the service would be jumping after posting the groupon.
Let me tell you, I couldn’t have been happier with the service.
1) I spoke to an UpperCrust rep when I first called and was emailed by Cathy shortly thereafter giving me a price quote. When I emailed her back and told her that I would be using the groupon promotion and the cleaning was pre-paid, she sent me the steps to schedule the appointment online. It was so easy.
2) Not only was I able to schedule an appointment immediately, I probably emailed back and forth with Cathy about 10 times to make sure that the groupon would be honored and I even requested the appointment be pushed back 30 minutes. She immediately contacted the cleaning crew and responded promptly that this wouldn’t be a problem. Again, peace of mind is very important in coordinating with a cleaning service because, in all honesty, Cathy was the first business that I contacted that had an excellent customer service base and spoke English! This is actually very hard to find in DC and I had been unsuccessful trying to find cleaners that I talked to on the street and promised they would send me a quote and I couldn’t communicate with them!
Day of the cleaning:
The cleaning day arrived and I was relying on my wife to be at home to meet the cleaners at 1:30 PM. Since my original appointment was at 1 PM, I was nervous there would be a breakdown in communication and they would show up early. This was not the case as my phone rang exactly at 1:30 PM and it was the cleaning crew in the lobby of my building ready to go right on time!
I checked in with my wife at 2 PM and she said there were 2 cleaners working hard all around the condo. I have a 1,000 square foot place and they ended up staying 3 hours to clean my place (even risking a parking ticket in a 2 hour zone!).
As far as cleaning goes, the place looked spic and span in that they did a great job cleaning all of my stainless appliances (including inside the microwave, which had been a mess)! They brought all of their own materials, including a vacuum, and did a wet swiffer mop of all of my hardwood floors. I have a sheddy dog as well and they took care of all of the dog hair.
My wife said that the cleaners’ faces lit up when she handed them a $20 tip (don’t forget to tip your cleaners!) so they obviously knew that their hard work didn’t go unnoticed.
The only negative I give the whole cleaning was I wish they spent a little more time in the master bath as this is the most heavily used room in the house and there were definitely some missed spots, but honestly, for the great deal that they offered, the communication of the owners, the timeliness of the crew, and the overall effort that they gave, I give UpperCrust 4.5 stars (5 stars is pretty much unattainable in my rating scale, so this is close to a perfect score).
I am so happy with the service and I will be using Cathy and her team again for future cleanings, as it is very frustrating trying to find a reliable service in DC. Thank you Cathy, you deserve this positive review!
TO MY GMAIL ADDRESS:
Hi Cathy – I just wanted to say that the two employees who came to my home to clean it last week were FABULOUS. If I could afford to hire your cleaning service, I would do so, especially and particularly because of the hard work and terrific attitude of your ladies who came to my home. Thank you for one of the best cleaning jobs that I have seen!
Dina and Marta did a great job! I am so glad I saved your ad from the Hyattsville paper – what a difference Upper Crust is making in my life.
Linda M. in Hyattsville, MD
They did an excellent job. And they are also very nice. I made copies
of the front door key and will give it to them when they come again in
two weeks. Thanks!
S.G. in Chevy Chase
I want to tell you how nice as well as capable the two people you sent to clean a portion of my house last Thursday were.
I tend to clean it myself most of the time (I’m retired, so am long on time, perhaps a little short on money, and have two large dogs who manage to make a bit of a mess of the floors within a day or so of mopping, vacuuming, etc), but will keep you on file for those times when I want it just a bit better job than I do.
What is your actual hourly rate? I used a Groupon coupon, so I paid $49 for 1.5 hours during which they cleaned 4 rooms, including one that hadn’t been cleaned/dusted in a very long time.
I also forgot to ask the guys before they left what they used to clean and polish(?) on the oak floors. They really sparkled for a day or so, until the wear-and-tear from the dogs plus water dripping from their chins left the floors a bit splotchy.
Again, I want you to know I was very pleased with the job your guys did and look forward hearing from you both about your actual rate and what was used on the oak floors..
Michael in Silver Spring
Your team came to my house once before and did an amazing job. I can’t wait to have them come back.
J. B. in Hyattsville
Thank you very much. I was incredibly pleased with the cleaning job yesterday.
S.H. on Capitol Hill (DC)
I just had 2 of your employees come and clean my 1 bedroom apartment. I didn’t catch their names, but wanted to let you know nice, professional, hardworking, and thorough they were. I had purchased this service through Groupon and am thrilled to have still been given excellent service. I have already filled out an estimate form for the next time I would like my apartment cleaned.
L.B. – Arlington, VA
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